Encoding videos and photos

Encoding converts your source files into the streaming formats and image sizes your site serves. It's automatic — but knowing how it behaves saves you guesswork.

How encoding starts

Uploading through Content → Encode Videos or Encode Photos queues the job automatically. There's nothing to trigger manually.

The queue

Jobs process in order — the Encoding Queue in the top bar shows what's running. Long videos and big photo sets take longer, and you can keep working while they process.

What encoding produces

• Streaming-ready video in the qualities your site serves, plus screenshots you can choose thumbnails from.
• Photo sets resized for galleries.
• Your watermark (and intro/outro on videos, if configured) applied automatically.

When something fails

• The Unencoded filter in Manage Contents shows scenes still waiting on video.
• Odd source files (unusual codecs, corrupted downloads) are the usual cause of failures — try re-saving/re-exporting the file and uploading again.
• If a job repeatedly fails, contact support with the content title and the approximate upload time.