Content not showing up on your site? Clear the cache or refresh your content

You published a scene, tagged it for a page, or made an edit — and your site still shows the old version. Your sidebar has two fixes for this. Start with Clear Cache; if that doesn't do it, use Refresh Site Content.

Clear Cache — the quick fix

In your dashboard sidebar, near the bottom, click Clear Cache and confirm. It clears the cached pages for the site you're working on, and you'll see a success notification when it's done.

Your site keeps ready-made copies of its pages so it loads fast for visitors. When you change something, the cached copy can keep being served for a while — your new video is there, it's just hiding behind an older snapshot of the page.

Once every 5 minutes

Cache clearing is limited to once every 5 minutes per site. If you click it and don't get the success notification, you've most likely cleared it recently — wait 5 minutes and try again. (The earlier clear probably already worked, so check your page first.)

Refresh Site Content — the deeper fix

If clearing the cache didn't help, click Refresh Site Content in the sidebar and confirm with Refresh Now.

This re-syncs everything from your admin to your live site — scenes, performers, categories — and clears the cache as part of the job. Use it when your site is missing content that definitely exists in your admin, rather than just showing a stale version of a page.

• It runs in the background and usually takes a few minutes.
• Your site stays online the whole time — visitors aren't interrupted.
• The button shows "Refreshing Content…" and is disabled until the job finishes, so you can't accidentally start a second one.
• If someone else (or another tab) already started a refresh, yours will pick up that job's status instead of starting a new one.

Which one do I need?

• Clear Cache — a page is showing an older version of itself. Instant, and the right first move.
• Refresh Site Content — scenes, performers, or categories are missing from your site entirely. Slower, but it rebuilds the connection between your admin and your site.

The fix, in order

1. Click Clear Cache and confirm.
2. Hard-refresh your browser on the site page: Ctrl+Shift+R (Windows) / Cmd+Shift+R (Mac) — your own browser keeps its own cached copy too.
3. Still missing? Click Refresh Site Content, wait a few minutes, then check again.

If it's still not showing

• Confirm the scene is published (not scheduled for a future date) and finished encoding — see My site looks empty — publishing your scenes.
• If it should appear on a category page or custom section, confirm the scene is tagged with that category (quick edit → categories).
• Still stuck? Open your profile menu (top-right) → Contact Us with the scene title and the page where it should appear — we'll dig in.